BusinessEdexcelPro

A-Level Business — Marketing to Global Strategy

13 topics

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Theme 1 · Marketing & People·Notes·16 min read

Meeting Customer Needs & Market Research

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The market

  • Businesses succeed by meeting customer needs and adding value. Mass vs niche markets; market size, share and growth; dynamic markets (online, innovation, changing tastes) require adaptation.
  • Competition and the degree of market power; the risks and rewards of enterprise; opportunity cost in decisions.

Market research

  • Primary (surveys, focus groups, observation - specific but costly) vs secondary (existing data - cheap but general); qualitative (why - depth) vs quantitative (how many - measurable).
  • Sampling and the risk of bias; the value and limitations of research; using data to reduce risk and inform decisions.

Segmentation, positioning and demand

  • Segmentation (demographic, geographic, behavioural) and market mapping to find gaps and position a brand.
  • Demand and the factors shifting it; price and income elasticity of demand guide pricing (inelastic goods can raise price to raise revenue) and forecasting.

Digital influence

  • Technology and data have transformed research and how firms understand customers.

Link research and segmentation to reducing risk and meeting a target market's needs, and use elasticity to judge pricing and revenue decisions.

Diagram

Revision flow
Core idea
Key details
Worked example
Exam application
Definition
Evidence
Explanation
Conclusion